Contact the Getstockage team

Write to us

To help us answer quickly, write from the e-mail address of your Getstockage account and include the booking reference, if you have one.

Before you write: quick answers

• How much does it cost? No service fee for renters; 0% host commission until 31 March 2027, then 8%. See the pricing page.
• How do I cancel or end a rental? Free within 14 days of booking or up to 48 hours before the start; after that, 15 days’ notice for an active rental. See cancellation.
• Are my belongings covered? The Getstockage Guarantee up to €500 (€100 excess) is included with every booking. See the guarantee.
• When does the host get paid? 72 hours after the rental starts, then every month.
• More answers are in the FAQ.

Report a problem

An issue with a space, a host, a renter or a message? Use the app’s reporting tools first, from the booking or profile concerned: your report reaches the team with its context. You can also e-mail us with the subject “Report”.

• Space not as described: report it by midnight (Paris time) on the day after the rental starts, with photos.
• Damage or theft: file it in the app within 5 business days of discovery; for theft, report it to the police within 48 hours.
• Payment requested outside the app or suspicious behaviour: don’t pay, and report the profile.
• Emergency or immediate danger: call 17 (police) or 112 first.

Press and partnerships

Journalists, partners, insurers or property professionals: e-mail contact@getstockage.com with the subject “Press” or “Partnership”. To learn about the project, read our about page.

Your data and your account

To exercise your rights over your personal data, see the privacy policy. To delete your account, follow the steps on the account deletion page (in French).